1. 30-Day Return Window

We offer a 30-day return policy, which means you have 30 days after receiving your physical package to request an authorization for a return or replacement.

2. Eligibility Criteria for Returns

Because our products consist of fresh, consumable agricultural goods and natural blends, we must enforce strict safety and hygiene standards:

    • Unopened Items: To be eligible for a refund or exchange, the individual product tins, foil pouches, or retail boxes must be unopened, unused, and in the same pristine condition that you received them.

    • Original Packaging: The items must remain completely sealed in their original commercial packaging with all original seals, tags, and labels intact.

    • Proof of Purchase: A valid order number or copy of your receipt from leavla.com is required to validate the return.

⚠️ Non-Returnable Items: We cannot accept returns on products that have been unsealed, sampled, or consumed due to international health and food safety regulations. Sale items, promotional bundles, or custom gift boxes are also considered final sale and cannot be returned.

3. Damaged, Faulty, or Defective Items

We inspect every single shipment to ensure premium quality before it leaves our facility. However, if your order experiences rough transit:

    • Please inspect your order immediately upon arrival.
    • If an item is damaged, defective, or if you receive the wrong product blend, contact us immediately at support@leavla.com with your order number.
    • Important: Please attach clear photos of the damaged outer shipping container and the internal product packaging. We will review it instantly and dispatch a fresh replacement or issue a full refund at no extra cost to you.

4. How to Initiate a Return

Please do not ship items back to our processing facility without prior authorization, as unauthorized shipments cannot be tracked or processed.

    1. Request an RMA: Email support@leavla.com with the subject line: Return Request – [Your Order Number].

    2. Review: Our support team will review your request within 2 business days. If approved, we will issue a Return Merchandise Authorization (RMA) number and provide the accurate international return shipping address.

    3. Ship the Item: Securely pack the item in its original box. You will be responsible for paying your own shipping costs for returning the item. Return shipping costs are non-refundable. We highly recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned package.

5. Refunds and Processing

    • Once your return is received and thoroughly inspected by our quality assurance team, we will send you an email notifying you that we have received your item.

    • We will also notify you of the final approval or rejection of your refund based on the condition of the seal.

    • Approval: If approved, your refund will be processed immediately. A credit will automatically be applied to your original method of payment (Credit card, localized bank account gateway, or your linked cryptocurrency wallet address).

    • Timeline: Please allow 5 to 10 business days for your banking institution or card issuer to post the financial settlement to your statement.

6. Contact Information

For any questions regarding our transit procedures, damaged packages, or checking the status of an ongoing refund claim, please reach out to our team:

    • Corporate Email: support@leavla.com

    • Operational Hours: Monday – Friday | 9:00 AM – 5:00 PM (GMT+5:30)