1. Accepted Payment Methods

To accommodate both our local connoisseurs and global enthusiasts, we accept a wide array of secure payment options:

    • Credit/Debit Cards: Visa, Mastercard, and American Express.
    • Local Mobile Wallets & QR (Sri Lanka): LankaQR, FriMi, Genie, eZ Cash, and mCash (processed securely through our local gateway partners).
    • Cryptocurrency Payments: Major digital assets including Bitcoin (BTC), Ethereum (ETH), and stablecoins like United States Dollar Tether (USDT) via secure decentralized billing layers.

We do not accept cash-on-delivery (COD) for international shipments, or personal checks.

 

2. Payment Security & Encryption

Your data security is our absolute priority.

    • SSL Encryption: Our website uses industry-standard Secure Sockets Layer (SSL) technology to encrypt all personal and financial data transmitted during checkout.
    • PCI-DSS Compliance: Leavla does not store, retain, or have access to your raw credit card numbers or banking credentials. All card processing is handled directly through heavily guarded, PCI-compliant third-party gateways (such as Stripe, PayHere, or WebXPay).
    • Tokenization: For cryptocurrency transactions, routing is handled natively via direct wallet-to-wallet secure blockchain handshakes or encrypted exchange APIs, ensuring zero exposure to third-party vulnerabilities.

 

 

3. Currency and Pricing

    • All transactions on our global store are displayed and processed in United States Dollars (USD) or Sri Lankan Rupees (LKR) depending on your localized regional preference selected at checkout.
    • If your credit card or bank account is denominated in a different currency, the final transaction amount will be converted by your bank using their prevailing daily exchange rate. Leavla is not responsible for any foreign currency conversion fees charged by your financial institution.

 

 

4. Order Verification and Verification Drops

To protect our customers against fraudulent transactions, certain high-value or cross-border orders may be subject to a routine security review.

    • If your billing address does not match your shipping address, or if our automated fraud-detection system flags an anomaly, we may contact you via your registered email to verify authorization.
    • Leavla reserves the right to cancel any transaction or put an order on temporary hold if we suspect unauthorized or illegal credit card use. If an order is canceled under these safety protocols, a full refund will be instantly returned to the original payment method.

 

5. Failed Transactions

If your payment is declined or fails during checkout, please check the following:

    1. Card Information: Ensure your card expiration date, CVV code, and billing zip/postal code are typed exactly as they appear on your bank statement.
    2. International Permissions: Some banks automatically block overseas transactions for security. If you are ordering from outside Sri Lanka, you may need to call your bank to authorize a payment to Leavla.
    3. Network Stability: If using dynamic QR codes or crypto wallet connections, ensure your authentication app completes the transaction within the live timer window shown on screen.

 

 

6. Customer Support Contact

If you have any questions regarding a pending charge, duplicate transactions, or need to verify a successful settlement, our corporate accounting team is ready to assist you.

    • Email: support@leavla.com
    • Business Hours: Monday – Friday | 9:00 AM – 5:00 PM (GMT+5:30)