Dedicated Support
Ready to Help Our team is dedicated to ensuring your Leavla experience is seamless. Whether you have questions about our artisanal blends, need assistance with an online order, or want to discuss wholesale partnerships, we are here to support you at every step.
Account & Order Privacy
Your Privacy First We treat your personal data and corporate information with the highest level of security. From secure e-commerce checkout to confidential B2B inquiries, our stringent data protection protocols ensure your privacy is always safeguarded.
Quality Standards
Uncompromised Excellence As a registered corporate entity under Leaves Lanka Pvt Ltd, we maintain rigid quality controls. From selecting premium flushes at the Colombo Tea Auction to fast, hygienic packaging, our standards ensure maximum freshness and authenticity.
Frequently Asked Questions (FAQ)
Find Answers
How do I know that my products are authentic Ceylon tea?
Every pack of Leavla tea is sourced directly from certified premium estates and the prestigious Colombo Tea Auction in Sri Lanka. Our products undergo rigorous quality and sensory evaluations by certified tasting experts to ensure you receive unblended, authentic Ceylon quality in every brew.
Where can I see my invoices and order history?
Once you complete a purchase, a digital invoice is instantly sent to your registered email address. If you created an account on leavla.com, you can also view, track, and download your entire invoice history directly by logging into your personal Account Dashboard.
Can I customize or blend bulk orders for wholesale?
Yes. Through our parent company, Leaves Lanka Pvt Ltd, we offer specialized bulk purchasing and commercial private labeling options. Our certified tasting team can work with your business to select or blend high and low-grown varieties tailored to your market’s specific preferences.
Are there any hidden charges or international shipping fees?
We believe in absolute transparency. All product prices listed on our store are final. For deliveries, standard local or international shipping fees are calculated openly at checkout based on your location and package weight, ensuring there are no hidden surprises.
I made an online purchase. Where can I check my order status?
As soon as your package is dispatched from our Homagama facility, you will receive a confirmation email containing a live tracking link. You can use this link to monitor your delivery status in real-time as it makes its way to your doorstep.
Still need help?
Can’t find the answer you’re looking for? Get in touch with a Leavla Support Specialist directly.